Carpet Stain Policy...
Some stains can “wick”
back to the surface, as the carpet dries; this is due to the stain still within the backing and
padding. Therefore, a basic surface extraction will only temporary remove it from
the fibers. These type of stains that reappear will require either a sub-floor
extraction and/ or special treatment to remove it in full. This process will
cost an additional fee.
All special stains that require our stains kit
after the initial pre-treatment and rinsing will be a fee, as for red wine, wax,
rust, ink, nail polish, pet stains, gum, and organic stains.