Some stains can “wick” back to the surface, as the carpet dries; this is due to the stain still within the backing and padding. Therefore, a basic surface extraction will only temporary remove it from the fibers. These type of stains that reappear will require either a sub-floor extraction and/ or special process to remove it in full. This will cost an additional fee.
All special stains that require our stains kit after the initial pre-treatment, scrub and rinse will be a fee. Examples: Red wine, wax, rust, ink, nail polish, pet stains, gum, and organic stains.
If you have any questions please feel free to ask us.